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Simply Postboxes – have they missed delivery of your order?

Saturday, December 9th, 2017

Simply Postboxes – have they missed delivery of your order?


Over the past couple of months, Post Boxes UK has received a number of enquiries from customers of Simply Postboxes, who have found themselves in limbo due to non-delivery from their usual supplier.

We have had builders contacting us for multi-bank letterboxes of 30+ units which they have previously ordered and paid deposits for, only to find that they have not had emails returned or phone calls answered over extended periods. We have also received calls from members of public who have placed online orders via their website, and experienced the same non-delivery of goods.


Social reviews


Reviews on social media are equally dismissive of the company:


  • I ordered a post box at start of November, received no contact off them and no post box! Many emails and Facebook messages and call going straight to voicemail they tell me they don’t have stock of the box and would refund….. Still no refund! But the changed the status of order to cancelled! Now ignoring all messages! Keep away do not order anything! It’s a con!


  • I have ordered a letterbox online on 24th October. I have now sent two emails, Facebook messages and left two voicemails, as your phone is never answered. I am looking for a refund of the £120 I paid you as it doesn’t look like you intend to honour the sale or reply to me. Poorest customer service ever


  • I’ve been waiting for 3 months to fix my post box, I’ve had a lot of fob offs! All I want is a refund so I can go somewhere with customer service


Indeed, one online complaint which was less than salutary, resulted in Simply Postboxes finally contacting their customer. Effective but somewhat undesirable.


Online complaints


A quick search on a popular engine reveals further customer dissatisfaction:


  • I think they’ve gone into receivership. Not answering comms by any medium and not honouring promises to provide missing parts. Nil contact since Sep 17.


  • No stars. Took my deposit, then doesn’t answer phone or deliver goods. Have had to escalate through Paypal to get my money back.


  • Ordered post boxes on the 13th August (2017). Not received them, cannot get through on the number. Spoken to one guy there twice out of hundreds of calls promised a call back which was not received. Poor service, they do not stock items themselves so order direct in the future. Waste of my time. Trading standards have been contacted. Do not use !!!!


  • Terrible!


Again, the last complaint received a response from Simply Postboxes, suggesting that the customer had had a bad experience with another mailbox company of the same address. Okay. So exactly how would Simply know that the customer had been dealing with the other mailbox company (which went into administration some time ago), if the two companies aren’t related?

All of the above has fuelled speculation that Simply themselves may have gone into administration. At this time, we cannot confirm this.

If you have placed an order with Simply Postboxes and still waiting for delivery of goods, whilst we cannot help with refunds of payments made, we may be able to help with delivery of goods. Contact Post Boxes UK today on 01922 218218 or email us. (more…)

Anti Theft Mailboxes help prevent ID theft

Thursday, May 8th, 2014

Anti Theft Mailboxes

Post Boxes UK delivers residential mailboxes to Streatham Hub

Wednesday, April 23rd, 2014

Post Boxes UK delivers residential mailboxes to Streatham Hub

Post Boxes UK delivers residential mailboxes to Streatham Hub


Post Boxes UK Ltd, the nation’s leading independent distributor and supplier of banked mailbox systems to the UK and European construction industries, continues to go from strength to strength. Following on from its recent cost saving Secured By Design mailbox specification to Wates, it has within the last month delivered 250 mailboxes to the high profile project Streatham Hub in South London.


Streatham Hub

Streatham Hub is a large scale mixed use scheme which includes not only two hundred and fifty apartments, but a supermarket, bus station, swimming pool and ice rink (above the swimming pool – some major engineering work involved!). The scheme was designed by Michael Aukett Architects, and Vinci Construction were the contractors.


Mysterious cash donations left in Japanese mailboxes

Wednesday, March 26th, 2014

Mysterious cash donations left in Japanese mailboxes

Mysterious cash donations left in Japanese mailboxes


Picture it. You are just about to leave your apartment building for work and quickly check your mailbox for any bills. But to your surprise, you find a bundle of cash instead.

This is what greeted a select chosen few residents in two different apartment blocks in two Japanese cities recently.



Approximately 60 residents in both Ikoma and Kawasaki, Japan, received cash gifts and gift vouchers in their mailboxes over the past month. And nobody knows who the mysterious benefactor is or can explain why they might have received these generous donations.

Between the 20th and 21st March, a total of just over

Secured By Design Letterboxes: Wates Make Big Cost Savings

Monday, November 18th, 2013

Secured By Design Letterboxes: Wates Make Big Cost Savings

Secured By Design Letterboxes: Wates Make Big Cost Savings


Post Boxes UK, the nation’s leading independent manufacturer and supplier of pre-assembled letter box systems for apartments and student accommodation, is pleased to announce that it has recently won a handful of contracts from Wates to supply free standing Secured By Design letterboxes to a number of it’s affordable housing developments.

Big Contractor, Big Savings

Wates, one of the UK’s largest social housing contractors, approached Post Boxes UK with a brief to supply and deliver approximately 50 mail boxes over a number of it’s sites. The contractor was keen to make cost savings further to the Secured By Design officer’s comments regarding a particular type of letterbox. Wates recognised the letterbox put forward by the architectural liaison officer was somewhat over-engineered, especially as it was for internal use. Understandably, they were reluctant to pay over