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Simply Postboxes – have they missed delivery of your order?

Saturday, December 9th, 2017

Simply Postboxes – have they missed delivery of your order?


Over the past couple of months, Post Boxes UK has received a number of enquiries from customers of Simply Postboxes, who have found themselves in limbo due to non-delivery from their usual supplier.

We have had builders contacting us for multi-bank letterboxes of 30+ units which they have previously ordered and paid deposits for, only to find that they have not had emails returned or phone calls answered over extended periods. We have also received calls from members of public who have placed online orders via their website, and experienced the same non-delivery of goods.


Social reviews


Reviews on social media are equally dismissive of the company:


  • I ordered a post box at start of November, received no contact off them and no post box! Many emails and Facebook messages and call going straight to voicemail they tell me they don’t have stock of the box and would refund….. Still no refund! But the changed the status of order to cancelled! Now ignoring all messages! Keep away do not order anything! It’s a con!


  • I have ordered a letterbox online on 24th October. I have now sent two emails, Facebook messages and left two voicemails, as your phone is never answered. I am looking for a refund of the £120 I paid you as it doesn’t look like you intend to honour the sale or reply to me. Poorest customer service ever


  • I’ve been waiting for 3 months to fix my post box, I’ve had a lot of fob offs! All I want is a refund so I can go somewhere with customer service


Indeed, one online complaint which was less than salutary, resulted in Simply Postboxes finally contacting their customer. Effective but somewhat undesirable.


Online complaints


A quick search on a popular engine reveals further customer dissatisfaction:


  • I think they’ve gone into receivership. Not answering comms by any medium and not honouring promises to provide missing parts. Nil contact since Sep 17.


  • No stars. Took my deposit, then doesn’t answer phone or deliver goods. Have had to escalate through Paypal to get my money back.


  • Ordered post boxes on the 13th August (2017). Not received them, cannot get through on the number. Spoken to one guy there twice out of hundreds of calls promised a call back which was not received. Poor service, they do not stock items themselves so order direct in the future. Waste of my time. Trading standards have been contacted. Do not use !!!!


  • Terrible!


Again, the last complaint received a response from Simply Postboxes, suggesting that the customer had had a bad experience with another mailbox company of the same address. Okay. So exactly how would Simply know that the customer had been dealing with the other mailbox company (which went into administration some time ago), if the two companies aren’t related?

All of the above has fuelled speculation that Simply themselves may have gone into administration. At this time, we cannot confirm this.

If you have placed an order with Simply Postboxes and still waiting for delivery of goods, whilst we cannot help with refunds of payments made, we may be able to help with delivery of goods. Contact Post Boxes UK today on 01922 218218 or email us. (more…)

Banks of letterboxes for housing developments and estates?

Tuesday, July 30th, 2013

Banks of letterboxes for housing developments and estates?

Banks of letterboxes for housing developments and estates?


With the Royal Mail seemingly forever looking at reducing costs without reducing their level of service, the future of mail delivery in the UK is as uncertain today as it has ever been. Add a dash of privatisation and who knows what could happen?!

The advantages of banks of letterboxes in communal entrance and lobby areas of apartment blocks is immediately apparent. The cost to the Royal Mail, and subsequently the sender and the receiver of the mail, is significantly reduced when the postman or post woman only spends 5 minutes delivering to a bank of letterboxes rather than 10 minutes by walking to each front door within the same block of flats.

Any business which could potentially reduce one of its significant costs by half would press for such measures. But the Royal Mail is understandably cautious on reducing a level of service which has been part and parcel (sorry!) of every day life for hundreds of years. (Since 1660 in one form or another).

To look at it another way, what if the Royal Mail already delivered mail to a central delivery point on each housing estate, on each road, and in each city in the country. Imagine the uproar if they announced that they would change from central residential mailboxes to deliver letters to each residents door, but that the cost of sending that piece of mail could cost the sender double?

And so, one would expect in time that new housing developments, as well as apartment, student accommodation and mixed-use schemes, will increasingly have central banks of letterboxes incorporated into their planning, rather than letter plates in each front door.


Multiple Benefits

The cost of mail delivery is the major benefit here. The cost savings are obvious.

But it is not just the Royal Mail and their customers who would benefit from such a proposal. Not having a letter plate in a front door has long been championed by the Police and crime prevention groups such as Secured By Design. The widely held belief is that a letter plate is the weak point on a front door. Would be thieves look through letter plates of potential target’s homes and then use a variety of techniques to carry out their crimes via the letter plate.

Removing the letter plate would seem to make sense then.




Letter plate or post box? Which is the most secure?



There is also the potential of an increased sense of community. In an age when more of us are becoming less involved in the communities in which we live, a communal area which houses a bank of letterboxes for a new housing estate may be seen as a way of bring the local people together, a place to meet and chat, where residents could get up to date issues regarding their communities.


The downsides

There are however some obvious concerns with having centralised banks of letterboxes. The first is security of mail. The letterboxes must be secure. Whilst no letterbox infallible, there are plenty of secure letterboxes available on the market – take a look at our range of anti-theft letterboxes to see what we mean.

Access is another issue. The Royal Mail would prefer the boxes to be as close to a main road as possible not help minimise delivery costs. Residents would want the letterboxes to be easily accessible by both car and by walking.

And the good old British weather. Most of us take for granted the convenience of not having to venture outdoors in a force ten gale to collect our letters. So having to pop out to our letter box just to collect the odd utility bill would seem too much of an inconvenience.



What next?

The greater inconvenience however is that the Royal Mail is an inefficient service. As the costs of sending letters and parcels goes up, so do the number of complaints, whilst the levels of service go down. It is for this primary reason that the Government is looking to privatise the Royal Mail. However, Post Boxes UK also believes that communal banks of letterboxes for new build housing estates (as a minimum) may become the norm, and that this may even give rise to similar banks of mailboxes for existing housing developments.




Postboxes for delivery in August. No summer shutdown here!

Friday, July 12th, 2013

Postboxes for delivery in August. No summer shutdown here!


Postboxes for delivery in August. No summer shutdown here!


As is typical this time of year (or at least whilst the sun is shining like it is), you will find that the majority of postbox manufacturers shutdown during the month of August. Post Boxes UK itself has the odd week here or there, but we’re never more than a couple of hours away from our emails and voicemail. And we too deal with a number of European manufacturers who without fail, take a minimum of 2 weeks production break as temperatures soar.


However, we also deal with other manufacturers who don’t shutdown during August. Those who just keep grinding away making postboxes come rain or shine.


So if you need to take delivery of commercial letterboxes for your project during July or August, or need a 2 to 3 week

Pantone Mailboxes from Postboxes UK

Tuesday, June 4th, 2013

Pantone mailboxes from Postboxes UK

Pantone mailboxes from Postboxes UK

As you would expect from the nation’s leading manufacturer and supplier of banks of quality

RAL letter boxes

Saturday, February 23rd, 2013

RAL letter boxes – why most manufacturers have a limited standard range

RAL letter boxes – why most manufacturers have a limited standard range


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